Refund Policy

At TidyGlow, we aim to deliver exceptional cleaning services and ensure our clients are satisfied with the results. We understand that plans can change, so we’ve created a fair and transparent refund policy to handle cancellations and service concerns.

1. Service Cancellations

• Cancellations made at least 2 days (48 hours) before the scheduled cleaning appointment are eligible for a full refund.
• Cancellations made within 24–48 hours before the appointment qualify for a 50% refund.
• Cancellations made less than 24 hours before the scheduled time are non-refundable due to scheduling and staffing commitments.

2. No-Shows

If our cleaning team arrives and cannot access the property or the client is unavailable without prior notice, the appointment will be considered a no-show, and no refund will be provided.

3. Dissatisfaction with Service

• If you are not satisfied with the cleaning, please notify us within 24 hours of the completed service.
• We will offer a free re-clean of the areas in question or a partial refund, depending on the situation.
• Refunds will not be issued for complaints received after the 24-hour window.

4. Recurring Service Adjustments

• If you cancel a recurring cleaning plan at least 3 days before the next scheduled visit, you will receive a full refund for that visit.
• Cancellations made less than 3 days before the next visit are non-refundable.

5. Prepaid Packages

• Prepaid cleaning packages are non-refundable but may be transferred to another person or rescheduled for a later date if notice is given at least 2 days in advance.
• Missed or skipped appointments in prepaid packages will not be refunded.

6. Special Circumstances

Refunds due to emergencies or unique situations (e.g., illness, emergencies, unexpected events) will be handled on a case-by-case basis. Documentation may be required.

We’re committed to making sure your space is cleaned to your satisfaction. If you have any concerns or questions, please contact us directly at [email protected].

Thank you for trusting TidyGlow!